COVID-19 POLICY

Highlands under the Orange Framework

HIGHLANDS UPDATE

Highlands is open and operating in the new Covid-19 Protection Framework

HOW WE ARE KEEPING YOU SAFE WHEN VISITING HIGHLANDS

From Friday 3rd December 2021, New Zealand is moving to the new ‘Covid-19 Protection Framework’, commonly known as the traffic light system

If you have any questions or need to amend a booking, please contact the Highlands team on 0508 444 452 or on info@highlands.co.nz.  We are looking forward to welcoming you to Highlands soon.

WHAT WE ASK OF YOU

We are proud to be a part of the team of 5 million and ask that our customers help us to do our part to fight Covid.

Please do not visit Highlands if you are feeling unwell.

When taking part in our ride products anyone 12 years and older are required to wear a face covering. The face covering will need to be an actual mask. This means scarves, bandannas, buffs, or t-shirts should not be used.

You will notice additional hand sanitising stations throughout the Park. Please use these to sanitise your hands as you enter Highlands.

We strongly recommend making bookings, this can be done online or over the phone – 03 445 4052.

The Highlands Cafe is open and will be following all hospitality guidelines.

The above is subject to ongoing change due to any new government requirements.

HEALTH & SAFETY

Since COVID-19 emerged, Highlands has adopted our health & safety practices in line with Ministry of Health guidelines.

REFUNDS

For activity bookings: In the event of an amendment to your booking, refunds will only be granted when Highlands has received at least 24 hours’ notice prior to your booking date. Within 24 hours of your scheduled reservation, any cancellations will incur a 100% cancellation fee.  

We look forward to welcoming you to Highlands soon.

Regards

The Highlands Team

Kia Kaha NZ.